Speakers unable to turn on camera/microphone or join the stage

Update timeline

1. investigating Nov 09, 2026, 10:34 AM UTC

   We're investigating reports that some speakers can't turn on their camera or microphone, or can't join the stage, in live sessions. Attendees can still join and watch. Our team is working on it, and we'll post an update within the hour. If you're affected right now: rejoin the room, and turn off any virtual background before enabling your camera. This helps in some cases.

2. identified Nov 09, 2026, 10:39 AM UTC

   We've identified the cause of the issue preventing some speakers from turning on their camera or microphone, or joining the stage. We're rolling back a recent update to fix it. We'll post another update once the rollback is complete. Until then, if you're affected: leave and rejoin the room, and turn off any virtual background before enabling your camera.

3. monitoring Nov 09, 2026, 11:15 AM UTC

   The rollback is complete, and speakers should be able to use their camera, microphone and the stage again. If you're in a live session and still affected, please leave and rejoin the room. We're monitoring to confirm everything is back to normal.

4. resolved Nov 09, 2026, 11:16 AM UTC

   This incident is resolved. We rolled back the update that caused it, and speakers can turn on their camera and microphone and join the stage normally again. The issue started at about 10:36 CET on November 9. If you were live during that time and your session or replay was affected, please contact our support team. We're sorry for the disruption to your events.