Livestorm Outage History

There were 6 Livestorm outages since February 3, 2026 totaling 7h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://livestorm.statuspage.io

Major April 29, 2026

Users are unable to join the event room

Detected by Pingoru: Apr 29, 2026, 09:30 AM UTC
Resolved: Apr 29, 2026, 09:47 AM UTC
Duration: 17m

Affected: Livestorm app

Timeline · 3 updates

investigating Apr 29, 2026, 09:30 AM UTC

Our team has been alerted of an issue whereas users have been unable to join the room. We're investigating the cause and will provide an update as soon as possible. We are sorry for the inconvenience caused.
monitoring Apr 29, 2026, 09:37 AM UTC

We recently deployed an update to one of our infrastructure components that caused this issue. This change has now been rolled back, users should be able to join the rooms at the moment, and we are continuing to closely monitor the situation.
resolved Apr 29, 2026, 09:47 AM UTC

The issue has now been resolved following the rollback of the recent infrastructure update. Normal behavior has been restored, and no further impact has been observed. We apologize for any inconvenience this may have caused and appreciate your patience. We will continue monitoring to ensure ongoing stability and prevent recurrence.

Read the full incident report →

Minor March 10, 2026

Event list degraded

Detected by Pingoru: Mar 10, 2026, 12:44 PM UTC
Resolved: Mar 10, 2026, 12:59 PM UTC
Duration: 15m

Affected: Livestorm app

Timeline · 3 updates

investigating Mar 10, 2026, 12:44 PM UTC

We are investigating an issue affecting a subset of users where the Events list fails to load. Not all users are impacted. We are actively investigating the root cause. No action is needed on your end. We will provide an update as soon as we have more information.
monitoring Mar 10, 2026, 12:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 10, 2026, 12:59 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 9, 2026

Events List degraded

Detected by Pingoru: Mar 09, 2026, 10:31 AM UTC
Resolved: Mar 09, 2026, 11:00 AM UTC
Duration: 28m

Affected: Livestorm app

Timeline · 4 updates

investigating Mar 09, 2026, 10:31 AM UTC

We are investigating an issue affecting a subset of users where the Events list fails to load. Not all users are impacted. We are actively investigating the root cause. No action is needed on your end. We will provide an update as soon as we have more information.
investigating Mar 09, 2026, 10:42 AM UTC

Resolved – Events List Degraded The issue causing the Events list to fail to load for a subset of users has been resolved. We rolled back a recent change which has restored normal service. We are continuing to investigate the root cause and will take steps to prevent recurrence. If you are still experiencing issues, please contact our support team.
investigating Mar 09, 2026, 10:48 AM UTC

We are continuing to investigate this issue.
resolved Mar 09, 2026, 11:00 AM UTC

The issue affecting the Events list for a subset of users has been resolved and the service is now operating normally. Our team will continue monitoring the situation to ensure everything remains stable.

Read the full incident report →

Minor March 4, 2026

Event Duplication Failing

Detected by Pingoru: Mar 04, 2026, 09:23 AM UTC
Resolved: Mar 04, 2026, 12:19 PM UTC
Duration: 2h 56m

Affected: Livestorm app

Timeline · 4 updates

identified Mar 04, 2026, 09:23 AM UTC

We have identified an issue where duplicating an event fails for some users. When attempting to duplicate an existing Event, the operation does not complete successfully and the user sees an "Internal Server Error" This appears to be related to an internal URL generation error triggered during the event creation process, we have worked on a potential fix and will keep you posted, thanks!
identified Mar 04, 2026, 10:45 AM UTC

We have identified the root cause of the issue. It was introduced by our recent Ruby upgrade which embeds a new version of OpenSSL, and is affecting event duplication in specific cases where there is a logo and/or a cover image on the registration page. We are rolling back the backend change to restore normal behavior.
monitoring Mar 04, 2026, 12:03 PM UTC

The backend change that introduced the Ruby/OpenSSL upgrade has been rolled back. We are now monitoring the system to ensure stability and normal operation.
resolved Mar 04, 2026, 12:19 PM UTC

The incident has been resolved. The backend change introducing the Ruby/OpenSSL upgrade has been rolled back, and normal functionality has been restored. Monitoring confirms that the system is stable and event duplication is working as expected. We apologize for any inconvenience this may have caused.

Read the full incident report →

Major February 24, 2026

Login Issues Affecting Some Users

Detected by Pingoru: Feb 24, 2026, 09:16 AM UTC
Resolved: Feb 24, 2026, 09:26 AM UTC
Duration: 10m

Affected: Livestorm app

Timeline · 4 updates

investigating Feb 24, 2026, 09:16 AM UTC

We are currently investigating an issue preventing some users from logging into their Livestorm accounts. This issue was triggered by a recent change related to subscription handling. As a result, certain accounts are being incorrectly restricted during the authentication process.
identified Feb 24, 2026, 09:17 AM UTC

The issue has been identified and we have rolled back the change causing this.
monitoring Feb 24, 2026, 09:19 AM UTC

Login functionality has returned to normal, and affected users should now be able to access their accounts without issue. Our team is continuing to monitor authentication and subscription systems closely to ensure full stability.
resolved Feb 24, 2026, 09:26 AM UTC

The issue affecting login for some users has been fully resolved. Following the rollback of the subscription-related change, authentication flows have remained stable, and no further impact has been observed. We have completed our monitoring phase and confirmed that the platform is operating normally. As part of our follow-up, we are conducting an internal review to ensure additional safeguards are in place before reintroducing similar changes in the future. We sincerely apologize for the disruption this caused and thank you for your patience and understanding. If you experience any further issues, please contact us at [email protected].

Read the full incident report →

Minor February 3, 2026

Degraded Performance Related to Session Roles & Permissions

Detected by Pingoru: Feb 03, 2026, 10:53 AM UTC
Resolved: Feb 03, 2026, 01:53 PM UTC
Duration: 3h

Affected: Livestorm app

Timeline · 6 updates

investigating Feb 03, 2026, 10:53 AM UTC

Following the rollout of the new session roles & permissions feature, we’ve identified degraded performance across parts of the platform. Some users may experience slow loading times, delays, or intermittent errors when managing or interacting with session roles and permissions. Our engineering team is actively investigating the root cause and working on mitigations to stabilize performance.
identified Feb 03, 2026, 11:14 AM UTC

We’ve identified that the degraded performance only occurs when managing session roles at the same time as event creation. Managing or updating session roles after the event has been created is not impacted and works as expected.
monitoring Feb 03, 2026, 12:07 PM UTC

The issues affecting users’ ability to join events have been stabilized. This was caused by a temporary spike in activity impacting the Session Roles service. The performance issue related to managing roles during event creation remains under investigation, and we are currently deploying a fix to resolve it.
monitoring Feb 03, 2026, 12:53 PM UTC

Managing roles during event creation has been resolved. We will continue to monitor the system to ensure complete stability.
monitoring Feb 03, 2026, 12:54 PM UTC

We are continuing to monitor for any further issues.
resolved Feb 03, 2026, 01:53 PM UTC

The issue has now been fully resolved with a permanent fix. Event creation and role assignments are functioning normally. The situation is stable, and users can successfully manage session roles while participants are able to join their sessions without any issues. Thank you for your patience, and we apologize for any inconvenience this may have caused.

Read the full incident report →

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