LiveKit incident

Sessions view not populating in the Cloud Dashboard

Minor Resolved View vendor source →

LiveKit experienced a minor incident on August 3, 2026 affecting Cloud Dashboard (cloud.livekit.io), lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2026, 03:30 PM UTC
Resolved
Aug 03, 2026, 07:48 PM UTC
Duration
4h 17m
Detected by Pingoru
Aug 03, 2026, 03:30 PM UTC

Affected components

Cloud Dashboard (cloud.livekit.io)

Update timeline

  1. investigating Aug 03, 2026, 03:30 PM UTC

    We are currently investigating an issue where the sessions view does not populate in the Cloud Dashboard. Real-time connectivity is not affected and no data loss is observed.

  2. investigating Aug 03, 2026, 04:51 PM UTC

    We have traced the underlying issue to a backlog in our data pipeline, and we are continuing to investigate the root cause while working to clear the backlog. This data ingest delay results in the Sessions view returning no results for any time range ending at the current time, including all Quick Ranges options in the dashboard. As a temporary workaround, select "Custom range" and set the end time at least 30 minutes in the past to load your sessions. Real-time connectivity is not affected and no data has been lost.

  3. resolved Aug 03, 2026, 07:48 PM UTC

    We have fixed the data pipeline delay and all sessions should be loading now in the Cloud Dashboard.