Lightspeed incident

X-Series: On-Account payments not updating

Resolved after 8 hours 30 minutes, affecting Setup, on September 3, 2026.

investigating Sep 03, 2026, 03:23 PM UTC

We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.

Started: Sep 03, 2026, 03:22 PM UTC
Resolved: Sep 03, 2026, 11:53 PM UTC
Duration: 8h 30m
Detected by Pingoru: Sep 03, 2026, 03:22 PM UTC

Affected components

Setup

Update timeline

investigating Sep 03, 2026, 03:22 PM UTC

We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
investigating Sep 03, 2026, 03:23 PM UTC

We are aware of an issue where on-account payment information is not updating as expected. Our team is currently investigating the issue and working to resolve it. We’ll provide another update as soon as we have more information.
resolved Sep 03, 2026, 11:53 PM UTC

This incident has been resolved.

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