Lightspeed experienced a minor incident on August 15, 2026 affecting Lightspeed Payments, lasting 1d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2026, 05:48 AM UTC
We are aware of an issue impacting some customers’ ability to process Lightspeed Payments transactions. Card payments may be declined intermittently across both Wi-Fi and hotspot connections. Our team is investigating and will continue to post updates here as they become available.
- investigating Aug 15, 2026, 05:57 AM UTC
We continue to monitor the Mastercard issue affecting some Lightspeed Payments transactions across Wi-Fi and hotspot connections. Our team is working on this and will provide further updates as more information becomes available.
- identified Aug 15, 2026, 05:59 AM UTC
We have identified a widespread issue affecting Mastercard payment processing. Some Lightspeed Payments transactions may be declined, regardless of whether the terminal is connected via Wi-Fi or hotspot. We are working with Mastercard and monitoring the situation closely. We’ll provide further updates as they become available.
- monitoring Aug 15, 2026, 06:29 AM UTC
Mastercard service is now operational, and we are seeing successful Lightspeed Payments transactions again. We are continuing to monitor payment processing across Wi-Fi and hotspot connections before resolving the incident.
- resolved Aug 16, 2026, 11:07 PM UTC
Mastercard has resolved the issue affecting Mastercard payment processing. No further impact has been observed for Lightspeed Payments, and this incident is now closed.