Lightspeed incident

Errors - Issues processing split payments

Critical Resolved View vendor source →

Lightspeed experienced a critical incident on August 27, 2026 affecting Retail POS, lasting 6h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 04:06 AM UTC
Resolved
Aug 27, 2026, 10:36 AM UTC
Duration
6h 30m
Detected by Pingoru
Aug 27, 2026, 04:06 AM UTC

Affected components

Retail POS

Update timeline

  1. investigating Aug 27, 2026, 04:06 AM UTC

    We are currently investigating an issue where a sale can be completed when there is still outstanding balance after split payments.

  2. monitoring Aug 27, 2026, 04:37 AM UTC

    We identified the root cause, and deployed a fix. If you still observe this behaviour make sure to refresh your browser to ensure you get the latest updated code.

  3. resolved Aug 27, 2026, 10:36 AM UTC

    The issue has been resolved now