Lightspeed incident
K-series: Legacy Split payment issue with app version 26.22 only
Lightspeed experienced a minor incident on June 3, 2026 affecting Payments, lasting 15h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 03, 2026, 04:20 PM UTC
App Version 26.22 only: Orders using legacy split payments with a native payment integration close out without receiving a payment confirmation. We have identified the issue and implemented a fix. We are currently waiting for the updated app version to become available on the App Store. A workaround would be to turn on advanced bill splitting. https://k-series-support.lightspeedhq.com/hc/en-us/articles/360051089493-Check-splitting
- resolved Jun 04, 2026, 07:57 AM UTC
The issue affecting legacy split payments on app version 26.22 has been successfully resolved. A hotfix has been deployed to the App Store to address the race condition that caused affected transactions to close out without payment confirmation. If you are currently experiencing this issue, please update your app immediately to the latest version: 26.22.1. How to update: Open the App Store on your device, search for the Lightspeed Hospitality app, and tap Update.