Lightspeed incident

Delays - Entities Results Outdated / Lagging

Lightspeed is currently experiencing a minor incident affecting Customer Management and Inventory and 1 more component, which began 12h ago. The vendor's full update timeline is below.

Started
Aug 06, 2026, 02:45 AM UTC
Resolved
Ongoing
Duration
● 11h 40m
Detected by Pingoru
Aug 06, 2026, 02:45 AM UTC

Affected components

Customer ManagementInventoryProducts

Update timeline

  1. identified Aug 06, 2026, 02:45 AM UTC

    We’re looking into an issue where Entities (products, sales and inventory and customers) are displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.

  2. monitoring Aug 06, 2026, 03:39 AM UTC

    We have identified the root cause and now we are working on the recovering. We will post an update once the delay is over. Thank you for your patience.