Investigating issues with Fleets Analyzer Exporting feature

Update timeline

1. investigating Sep 01, 2026, 11:22 AM UTC

   We are currently investigating an issue affecting Fleets Analyzer exports, where export requests may remain in "Requested" status and not complete as expected. Customers may experience delays or be unable to download export files, which may impact reporting and data retrieval activities. Our Engineering team is actively investigating the issue and working to identify the cause. We will provide further updates as soon as more information becomes available. Please contact our Help Desk with any questions. Thank you for your patience and understanding.

2. monitoring Sep 01, 2026, 07:14 PM UTC

   Engineering has implemented mitigation measures, and export requests are now processing, though more slowly than normal. We continue to investigate the root cause and monitor the backlog. Customers may still experience delays with Fleets Analyzer exports. We will provide further updates as they become available. Thank you for your patience and please contact our Help Desk if you encounter any further issues.

3. resolved Sep 02, 2026, 06:16 AM UTC

   We are pleased to inform you that the incident affecting Fleets Analyzer exports has now been resolved. We sincerely apologize for any inconvenience or disruption this issue may have caused. If you continue to experience any problems or require further assistance, please do not hesitate to contact the Helpdesk and we will be happy to help.