Resolved after 21 hours, affecting Cirium Sky™ APIs, on September 28, 2026.
This incident has been resolved with the backlog of pending requests now approved. Please accept our apologies for the delay and contact the Helpdesk should you have any questions.
Affected components
Update timeline
- investigating Sep 28, 2026, 11:34 AM UTC
We are currently experiencing an issue that is preventing the approval of Cirium Sky API trial requests submitted via https://my.cirium.com/explore-cirium-products/sky-api-trial. Once the issue is resolved, we will work through the backlog of requests, with approved trials running for 14 days from the data of approval, not the date of request. Thank you for your patience whilst our engineers work to restore the service.
- identified Sep 28, 2026, 04:28 PM UTC
Our engineers have identified the cause of the issue. Subject to successful testing, we will release the fix to production tomorrow morning (UK time). Please accept our apologies for the continued delay to the trial approval process.
- resolved Sep 29, 2026, 08:35 AM UTC
This incident has been resolved with the backlog of pending requests now approved. Please accept our apologies for the delay and contact the Helpdesk should you have any questions.
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