LexisNexis Cirium incident
Investigating an issue with the creation of Sky API credentials
Resolved after 20 hours 18 minutes, affecting Cirium Sky™ APIs and My Cirium, on September 15, 2026.
This incident is resolved. Cirium Sky™ API credentials can be created without any errors. If you were affected, please retry retrieving your credentials and contact our Help Desk should you require further support.
Affected components
Update timeline
- investigating Sep 15, 2026, 02:04 PM UTC
We are investigating an issue with the creation of Sky API credentials in My Cirium. Self-service trial users are receiving an error when requesting credentials. We will provide a further update on or before 22:00 UTC. Please contact our Help Desk with any questions.
- monitoring Sep 15, 2026, 04:20 PM UTC
Our team has identified the cause of the error and applied a change to enhance the performance of the Sky API request credentials process.
- resolved Sep 16, 2026, 10:22 AM UTC
This incident is resolved. Cirium Sky™ API credentials can be created without any errors. If you were affected, please retry retrieving your credentials and contact our Help Desk should you require further support.
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