LexisNexis Cirium incident
Investigating: Sky API Trial Credential Creation Delays
Resolved after 6 hours 39 minutes, affecting Cirium Sky™ APIs, on September 7, 2026.
This incident has been resolved. If you were affected, please request a new Sky API credential from https://my.cirium.com/my-account/credential-management. Please accept our apologies for the disruption and contact the Help Desk should you require further assistance.
Affected components
Update timeline
- investigating Sep 07, 2026, 09:20 AM UTC
We are currently investigating an issue affecting some Cirium Sky API trial credential requests. Impacted users may experience trial credentials remaining in a Pending Creation state and may not receive access as expected. Our team is actively investigating the issue and working to resolve it as quickly as possible. We will provide further updates as they become available. We apologize for any inconvenience caused. Please contact our Help Desk if you have any questions.
- resolved Sep 07, 2026, 03:59 PM UTC
This incident has been resolved. If you were affected, please request a new Sky API credential from https://my.cirium.com/my-account/credential-management. Please accept our apologies for the disruption and contact the Help Desk should you require further assistance.
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