LexisNexis Cirium incident

Investigating issues with Diio Mi and SRS Analyzer

Minor Resolved View vendor source →

LexisNexis Cirium experienced a minor incident on November 24, 2025 affecting Diio Mi and SRS Analyzer, lasting 5h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2025, 03:33 AM UTC
Resolved
Nov 24, 2025, 09:30 AM UTC
Duration
5h 57m
Detected by Pingoru
Nov 24, 2025, 03:33 AM UTC

Affected components

Diio MiSRS Analyzer

Update timeline

  1. investigating Nov 24, 2025, 03:33 AM UTC

    We are currently investigating an issue where users may encounter a 500 error when generating reports in Diio/SRS. Our engineering team has been engaged and is actively working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

  2. investigating Nov 24, 2025, 05:49 AM UTC

    We are currently monitoring the application to find the root cause of the issue. We will provide another update in the next 2-3 hours.

  3. investigating Nov 24, 2025, 07:34 AM UTC

    The issue where users were encountering a 500 error when generating reports in Diio/SRS has been resolved. Our engineering team identified and addressed the root cause, and normal functionality has been restored.

  4. resolved Nov 24, 2025, 09:30 AM UTC

    This incident has been resolved.