LexisNexis Cirium incident
Investigating issues with Diio Mi and SRS Analyzer
Resolved after 5 hours 57 minutes, affecting Diio Mi and SRS Analyzer, on November 24, 2025.
The issue where users were encountering a 500 error when generating reports in Diio/SRS has been resolved. Our engineering team identified and addressed the root cause, and normal functionality has been restored.
Affected components
Update timeline
- investigating Nov 24, 2025, 03:33 AM UTC
We are currently investigating an issue where users may encounter a 500 error when generating reports in Diio/SRS. Our engineering team has been engaged and is actively working to identify the root cause. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
- investigating Nov 24, 2025, 05:49 AM UTC
We are currently monitoring the application to find the root cause of the issue. We will provide another update in the next 2-3 hours.
- investigating Nov 24, 2025, 07:34 AM UTC
The issue where users were encountering a 500 error when generating reports in Diio/SRS has been resolved. Our engineering team identified and addressed the root cause, and normal functionality has been restored.
- resolved Nov 24, 2025, 09:30 AM UTC
This incident has been resolved.
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