LexisNexis Cirium experienced a minor incident on December 2, 2025 affecting Proactive & Traveler Services, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Proactive & Traveler Services
Update timeline
- investigating Dec 02, 2025, 08:17 AM UTC
A subset of customers have reported Trips Import failures. Our engineers are investigating. We will post a further update on or before 11:28 UTC.
- resolved Dec 02, 2025, 10:26 AM UTC
This incident has been resolved. Trips are being successfully imported with no retries. Please accept our apologies for any disruption caused and contact our Helpdesk if you require further assistance.