Resolved after 2 hours 9 minutes, affecting Proactive & Traveler Services, on December 2, 2025.
This incident has been resolved. Trips are being successfully imported with no retries. Please accept our apologies for any disruption caused and contact our Helpdesk if you require further assistance.
Affected components
Update timeline
- investigating Dec 02, 2025, 08:17 AM UTC
A subset of customers have reported Trips Import failures. Our engineers are investigating. We will post a further update on or before 11:28 UTC.
- resolved Dec 02, 2025, 10:26 AM UTC
This incident has been resolved. Trips are being successfully imported with no retries. Please accept our apologies for any disruption caused and contact our Helpdesk if you require further assistance.
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