LexisNexis Cirium incident

Blank routes data in Dashboard and Airport Profiles

Minor Resolved View vendor source →

LexisNexis Cirium experienced a minor incident on December 4, 2025 affecting Dashboard, lasting 18h 13m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 05:10 PM UTC
Resolved
Dec 05, 2025, 11:23 AM UTC
Duration
18h 13m
Detected by Pingoru
Dec 04, 2025, 05:10 PM UTC

Affected components

Dashboard

Update timeline

  1. investigating Dec 04, 2025, 01:56 PM UTC

    We are currently investigating an issue impacting the Dashboard Networks tab and Airport Profiles Routes, Airlines and Aircraft tabs; all of which are not displaying any December 2025 scheduled routes. This issue is not affecting the Airline Profiles Routes tab. We will post a further update shortly.

  2. monitoring Dec 04, 2025, 05:10 PM UTC

    We have identified the issue and fixed the underlying data. The fix will be released to production as part of the daily database refresh at approximately 06:00 UTC, 5th December 2025.

  3. investigating Dec 05, 2025, 09:24 AM UTC

    Unfortunately the overnight database update has not resolved the issue. We are continuing to investigate and will post a further update shortly.

  4. resolved Dec 05, 2025, 11:23 AM UTC

    We have successfully reinstated the missing Networks / Routes data. Please accept our apologies for any disruption caused and contact our Helpdesk if you require further assistance.