LexisNexis Cirium incident
Blank routes data in Dashboard and Airport Profiles
Resolved after 18 hours 13 minutes, affecting Dashboard, on December 4, 2025.
We have successfully reinstated the missing Networks / Routes data. Please accept our apologies for any disruption caused and contact our Helpdesk if you require further assistance.
Affected components
Update timeline
- investigating Dec 04, 2025, 01:56 PM UTC
We are currently investigating an issue impacting the Dashboard Networks tab and Airport Profiles Routes, Airlines and Aircraft tabs; all of which are not displaying any December 2025 scheduled routes. This issue is not affecting the Airline Profiles Routes tab. We will post a further update shortly.
- monitoring Dec 04, 2025, 05:10 PM UTC
We have identified the issue and fixed the underlying data. The fix will be released to production as part of the daily database refresh at approximately 06:00 UTC, 5th December 2025.
- investigating Dec 05, 2025, 09:24 AM UTC
Unfortunately the overnight database update has not resolved the issue. We are continuing to investigate and will post a further update shortly.
- resolved Dec 05, 2025, 11:23 AM UTC
We have successfully reinstated the missing Networks / Routes data. Please accept our apologies for any disruption caused and contact our Helpdesk if you require further assistance.
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