LexisNexis Cirium incident

The Journey production application is currently unavailable due to an internal error on the Azure OpenAI server.

Minor Resolved View vendor source →

LexisNexis Cirium experienced a minor incident on December 24, 2025 affecting Cirium Journey™ OTP Awards AI and Cirium Journey™ OTP Improvement AI, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 24, 2025, 12:18 PM UTC
Resolved
Dec 24, 2025, 01:03 PM UTC
Duration
44m
Detected by Pingoru
Dec 24, 2025, 12:18 PM UTC

Affected components

Cirium Journey™ OTP Awards AICirium Journey™ OTP Improvement AI

Update timeline

  1. investigating Dec 24, 2025, 12:18 PM UTC

    We would like to inform that currently Journey production application is down due to Azure Open AI server internal error. We will update once the service is up and running in production. If you have any questions or need assistance, please reach out to our support team.

  2. resolved Dec 24, 2025, 01:03 PM UTC

    This incident has been resolved.