LexisNexis Cirium incident
The Journey production application is currently unavailable due to an internal error on the Azure OpenAI server.
Resolved after 44 minutes, affecting Cirium Journey™ OTP Awards AI and Cirium Journey™ OTP Improvement AI, on December 24, 2025.
We would like to inform that currently Journey production application is down due to Azure Open AI server internal error. We will update once the service is up and running in production. If you have any questions or need assistance, please reach out to our support team.
Affected components
Update timeline
- investigating Dec 24, 2025, 12:18 PM UTC
We would like to inform that currently Journey production application is down due to Azure Open AI server internal error. We will update once the service is up and running in production. If you have any questions or need assistance, please reach out to our support team.
- resolved Dec 24, 2025, 01:03 PM UTC
This incident has been resolved.
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