Resolved after 11 hours 51 minutes, affecting Cirium Journey™ OTP Awards AI and Cirium Journey™ OTP Improvement AI, on January 9, 2026.
The incident has been resolved and systems remain stable. We are continuing to run tests to ensure everything will continue to function as expected.
Affected components
Update timeline
- investigating Jan 09, 2026, 12:06 PM UTC
We are currently experiencing downtime on the Journey platform. Our team is actively working to resolve the issue by restarting all services and performing necessary checks. We will provide updates as soon as the system is restored. Thank you for your patience.
- identified Jan 09, 2026, 04:26 PM UTC
We have identified the issue and are conducting tests to ensure data integrity.
- resolved Jan 09, 2026, 11:57 PM UTC
The incident has been resolved and systems remain stable. We are continuing to run tests to ensure everything will continue to function as expected.
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