LexisNexis Cirium incident

New Diio Reports Degraded Performance

Resolved after 15 hours 33 minutes, affecting Market Alerts and Schedule Snapshot and 1 more, on February 26, 2026.

resolved Feb 27, 2026, 09:20 AM UTC

This incident has been resolved. The performance issues are addressed and application is stable now. We will continue to closely monitor to ensure everything remains stable and will provide further updates if needed.

Started
Feb 26, 2026, 05:46 PM UTC
Resolved
Feb 27, 2026, 09:20 AM UTC
Duration
15h 33m
Detected by Pingoru
Feb 26, 2026, 05:46 PM UTC

Affected components

Market AlertsSchedule SnapshotAdvanced Bookings

Update timeline

  1. investigating Feb 26, 2026, 05:46 PM UTC

    We have identified an intermittent issue affecting all New Diio Schedule and Traffic reports, Market Alerts, Advance Bookings and Schedule Snapshot. Users may observe server errors when attempting to run reports. This issue does not affect SRS Analyzer or Diio Mi. We will post a further update within 24 hours. Please accept our apologies for any inconvenience this issue may cause and contact our Help Desk with any questions.

  2. resolved Feb 27, 2026, 09:20 AM UTC

    This incident has been resolved. The performance issues are addressed and application is stable now. We will continue to closely monitor to ensure everything remains stable and will provide further updates if needed.

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