Lever incident

Intermittent issues impacting Document Previews in Lever

Lever experienced a minor incident on August 19, 2025 affecting Hire, lasting 45m. The incident has been resolved; the full update timeline is below.

Started: Aug 19, 2025, 04:52 PM UTC
Resolved: Aug 19, 2025, 05:38 PM UTC
Duration: 45m
Detected by Pingoru: Aug 19, 2025, 04:52 PM UTC

Affected components

Hire

Update timeline

identified Aug 19, 2025, 04:52 PM UTC

We have identified an issue that is intermittently affecting the Document previewing in Lever. Issues impacting Document Previews were noticed around 8 AM PT. Users may intermittently experience issues when trying to view document previews in Lever. Our Engineering teams are actively working to resolve this as soon as possible.
monitoring Aug 19, 2025, 05:25 PM UTC

A fix has been implemented for the issue when trying to view Document previews. Customers should now be able to see previews of Documents in Lever. Please refresh the page if you have not already. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.
resolved Aug 19, 2025, 05:38 PM UTC

The issue where users were unable to preview documents has been resolved. The incident occurred from 8 AM to 10:35 AM PT. Please refresh Lever in your browser. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new