Lever experienced a minor incident on July 13, 2026 affecting Microsoft Exchange (Nylas) Email/Calendar Integration, lasting 19h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 13, 2026, 06:04 PM UTC
We are investigating an issue affecting Nylas authentication Users may experience errors when attempting to reset email/calendar integration permissions. Start time: 10:10 am PT Next update: 1:00 pm PT or sooner.
- investigating Jul 13, 2026, 07:57 PM UTC
We are continuing to investigate this issue. Next update: 3:00 pm PT or sooner.
- identified Jul 13, 2026, 09:59 PM UTC
We are continuing to investigate this issue. Next update: 5:00 PM PT
- monitoring Jul 14, 2026, 12:28 AM UTC
Mitigation steps have been applied and service functionality is returning to normal. We are monitoring performance and stability. Next update: upon resolution.
- resolved Jul 14, 2026, 01:08 PM UTC
Issue Description: Users may have received an "Unknown error" when attempting to send emails or sync their Microsoft email and calendar in Lever. Customer Impact: Affected users were unable to authenticate their Microsoft email and calendar integrations, blocking email sends to candidates and calendar sync functionality critical to recruiting workflows. Status: Resolved — Email sends and calendar sync are now functioning normally. An RCA will be available within 7-10 business days.