Lever experienced a minor incident on August 7, 2026 affecting Communication & eSignature and Hire, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 07, 2026, 04:38 PM UTC
Issue: We are aware of an active outage with Adobe Sign, a third-party e-signature provider. This is affecting Lever customers who use the Adobe Sign integration. Customer Impact: Recruiters may be unable to generate or send offer letters for e-signature via Adobe Sign. Candidates with pending Adobe Sign requests may be unable to sign at this time. Customers using DocuSign and all other Lever functionality are unaffected. Status: Investigating. This is an upstream issue with Adobe; we are monitoring and will update as Adobe provides more information. For direct updates from Adobe, see their status page at https://status.adobe.com/
- investigating Aug 07, 2026, 05:11 PM UTC
Update — Offer Letter Sending Disrupted Issue: We've identified that this disruption is broader than initially scoped. The Adobe outage is impacting our PDF conversion process, which all offer letters — regardless of e-signature provider (Adobe Sign, DocuSign, or Native eSignature) — depend on to generate the final document. Customer Impact: All customers are currently unable to send offer letters successfully. This is no longer limited to Adobe Sign integration users. Recruiters attempting to generate or send an offer letter may see failures or delays regardless of which e-signature method is configured on their account. Status: Investigating.
- identified Aug 07, 2026, 08:28 PM UTC
We found that our Fallback document converter in case of an Adobe PDF Services API outage is not working as expected. We are working on a fix to implement an immediate fallback document converter to prevent failed/stuck offer sends in cases of an Adobe PDF Services API outage. Next update: 4pm PST/PDT or earlier For the most up to date status on the Adobe API outage follow: https://status.adobe.com/products/503500/202608070024
- monitoring Aug 07, 2026, 09:29 PM UTC
A fix has been implement to immediately fallback to an alternate document converter after offer document conversions are stuck for a period of time. We are currently processing through a backlog of offer sends and we expect the backlog processing to take around one to two hours. Users may notice a delay sending offers, but offer documents should send successfully. Any document (resumes, offers, etc.) image previews may show loading failures while the backlog processing catches up to real time. We are continuing to actively monitor the document previewer and Adobe PDF Services API outage.
- resolved Aug 07, 2026, 10:29 PM UTC
This incident has been resolved. The document converter is now processing in real time. Offers are sending with no delay and all document previews in Lever should be visible.
- postmortem Aug 14, 2026, 06:16 PM UTC
**Incident Summary** On August 7, 2026, between approximately 6:00 AM and 5:30 PM ET, some customers were unable to send offer letters, and some document and resume previews failed to generate. Files uploaded successfully; only the step that converts them into a viewable PDF or preview failed. No data was lost. **Detection** Identified on August 7 at approximately 11:47 AM ET following customer reports to our Support team. **Root Cause** A third-party service we use to convert documents into PDFs experienced an outage lasting most of the day. During it, the service accepted conversion requests but never completed them. Our system is designed to switch to a backup conversion method when that service reports a failure — but because these requests neither succeeded nor failed, they simply waited, and the backup was never used. Each waiting request also occupied one of a limited number of conversion slots, so delays spread to other documents. **Resolution** We added a strict overall time limit to document conversions: if the third-party service does not finish within that window, we stop waiting and convert the document using our own backup method instead. We also corrected a related defect that had prevented the backup from being used reliably. Both fixes were released to production on the afternoon of August 7, while the third-party outage was still ongoing, and conversion success rates returned to normal levels the following day. We then re-processed the documents that had failed to convert during the outage. **Preventative Measures** · We fixed a defect that had prevented this service's health measurements from reaching our monitoring system and are adding alerts on the document conversion failure rate, so issues like this are detected automatically and quickly, rather than through customer reports. · The new time limit can be adjusted without a code release, and we are documenting a procedure to route all conversions away from the third-party service during a vendor outage.