Lever experienced a critical incident on July 14, 2026 affecting Hire, lasting 9h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 14, 2026, 02:47 PM UTC
Issue: We are investigating what appears to be a platform-wide issue in which offer letters fail to be sent. Customer Impact: Recruiters are currently unable to generate or deliver offer emails to candidates. Current Status: Engineering is actively investigating. No workaround is available at this time.
- monitoring Jul 14, 2026, 04:24 PM UTC
Issue: We identified a platform-wide issue in which offer letters failed to be sent. Customer Impact: Recruiters were unable to generate or deliver offer emails to candidates. Current Status: The immediate issue has been mitigated. We are actively monitoring to confirm full resolution and stability.
- resolved Jul 14, 2026, 11:50 PM UTC
Issue: We identified a platform-wide issue in which offer letters failed to be sent. Customer Impact: Recruiters were unable to generate or deliver offer emails to candidates. Status: Resolved. An RCA will be available within 7-10 business days.