Lever Outage History

Started Jan 05, 2026, 05:00 PM UTC· resolved Jan 12, 2026, 06:26 PM UTC

1. investigating Jan 06, 2026, 05:00 PM UTC

   On 1/5/2025 at approximately 7am PST/PDT We were made aware of an issue where the Lever UI is showing incorrect counts for candidates in pipeline stages across multiple customer accounts. We are currently investigating the issue and will provide updates as soon as possible.

2. investigating Jan 06, 2026, 05:02 PM UTC

   We are continuing to investigate this issue.

3. identified Jan 06, 2026, 07:36 PM UTC

   We have identified that candidate profile changes stopped indexing around 12:00am PST/PDT on 1/5/2025 due to a service outage. The service was brought back online at approximately 11:20am PST/PDT on 1/6/2025 and new changes should be indexed correctly moving forward. We are working on a complete fix to update the affected profile data for the backlog of changes that occurred since 12:00am PST/PDT on 1/5/2025. New updates will be provided as we continue to remediate the issue.

4. monitoring Jan 07, 2026, 08:54 PM UTC

   A fix has been implemented to backfill affected candidate profile data from 12am PST/PDT on 1/5/2025 until 11:20am PST/PDT on 1/6/2025. All counts for candidates in pipeline stages and profile data should be reflected correctly now. We are continuing to monitor the effectiveness of the fix. A Root Cause Analysis (RCA) will be published when available.

5. resolved Jan 12, 2026, 06:26 PM UTC

   This incident has been resolved.

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Started Dec 06, 2025, 12:07 AM UTC· resolved Dec 08, 2025, 08:30 PM UTC

1. investigating Dec 06, 2025, 12:07 AM UTC

   We are currently investigating this issue.

2. resolved Dec 08, 2025, 08:30 PM UTC

   This incident has been resolved.

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Started Dec 03, 2025, 01:50 PM UTC· resolved Dec 03, 2025, 02:31 PM UTC

1. investigating Dec 03, 2025, 01:50 PM UTC

   We’ve identified a potential issue affecting Sandbox environment accessibility, and our team is currently investigating. We’ll share additional updates as soon as more information becomes available.

2. monitoring Dec 03, 2025, 02:13 PM UTC

   A fix has been implemented for the issue causing Lever's Sandbox environment to be down. Customers should now be able to log in to sandbox environments. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

3. resolved Dec 03, 2025, 02:31 PM UTC

   The issue causing Lever's Sandbox environment to go down has been resolved.

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Started Nov 14, 2025, 08:30 PM UTC· resolved Nov 15, 2025, 08:20 PM UTC

1. identified Nov 14, 2025, 08:30 PM UTC

   We’ve identified the issue causing issues with candidate search results, and we’re working to implement a fix. Additional updates will be provided as soon as a resolution is in place.

2. monitoring Nov 14, 2025, 10:34 PM UTC

   A fix has been implemented for candidate search issues. Customers should now be able to search candidates without any missing results. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

3. resolved Nov 15, 2025, 08:20 PM UTC

   This incident has been resolved.

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Started Oct 27, 2025, 04:28 PM UTC· resolved Oct 28, 2025, 10:22 PM UTC

1. investigating Oct 27, 2025, 04:28 PM UTC

   We are currently investigating an issue that intermittently affects email drafts when scheduling interviews. Issues impacting Interview emails were noticed on Thursday 10/23/2025. Users may see their email drafts removed after viewing the preview page when scheduling an interview. Our Engineering teams are actively working to resolve this as soon as possible.

2. resolved Oct 28, 2025, 10:22 PM UTC

   The issue where email drafts were removed when advancing through the interview scheduling process has been resolved. The incident occurred from October 16, 2025 at 9:41 AM to October 28, 2025 at 2:30 PM PT. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

3. postmortem Oct 30, 2025, 12:36 PM UTC

   **Impact Summary** Between **October 22, 2025** and **October 28, 2025**, an issue with the Lever email-message-edito**r** component caused the email body to be unintentionally cleared in several workflows, including the interview scheduler and offer edito**r**. As a result, emails may have been sent without any body content, potentially leading to confusion or miscommunication with candidates and stakeholders. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Root Cause** An update was introduced to support upcoming functionality for the Candidate Transparency feature. This change altered how the email-message-editor initialized its content: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Resolution** * On **October 27, 2025**, the issue was identified and diagnosed. * A fix was implemented to restore the original behavior. * The fix was deployed to production on **October 28, 2025 at 17:11 ET**, restoring expected functionality. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Preventative Actions** To prevent similar issues in the future, improved regression testing will be implemented for shared components like the email-message-editor.

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Started Oct 20, 2025, 02:54 PM UTC· resolved Oct 21, 2025, 12:08 PM UTC

1. identified Oct 20, 2025, 02:54 PM UTC

   Due to the widespread AWS outage, we are experiencing intermittent issues with our resume parsing services. We will provide updates as soon as they become available.

2. identified Oct 20, 2025, 08:20 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 20, 2025, 08:21 PM UTC

   Although AWS has made significant progress in their recovery efforts, our resume parsing vendor continues to experience residual issues. As a result, users may still encounter intermittent disruptions with our resume parsing services. We are actively monitoring the situation and will provide further updates as they become available.

4. resolved Oct 21, 2025, 12:08 PM UTC

   Early on October 20, 2025, Amazon Web Services (AWS) experienced a major outage in its US-EAST-1 (Northern Virginia) region, resulting in widespread disruptions across numerous platforms. Employ Services, along with several of our third-party vendors, were impacted by this outage, leading to intermittent functionality issues and periods of inaccessibility across our systems. The issue has since been resolved, and our teams continue to actively monitor for any residual effects to ensure full platform stability.

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Started Oct 03, 2025, 09:02 PM UTC· resolved Oct 03, 2025, 11:01 PM UTC

1. identified Oct 03, 2025, 09:44 PM UTC

   At 2:04pm PDT we identified an issue causing Lever-hosted job sites and Postings API to be down. Users will notice a looping loading wheel and the page may timeout while loading. We are actively investigating the issue to implement a fix. Additional updates will be provided as soon as a resolution is in place.

2. identified Oct 03, 2025, 09:52 PM UTC

   We are continuing to work on a fix for this issue.

3. identified Oct 03, 2025, 10:09 PM UTC

   We have implemented a fix for the issue. All Lever-hosted job site services should be available. We are continuing to monitor.

4. monitoring Oct 03, 2025, 10:10 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Oct 03, 2025, 11:01 PM UTC

   This incident has been resolved.

6. postmortem Oct 16, 2025, 03:49 PM UTC

   ## **Incident RCA: Job Site Outage** **Incident Date:** October 3, 2025 **Start Time:** 4:51 PM ET **End Time:** 6:00 PM ET ### **Impact Summary** Between 4:51 PM and 6:00 PM ET on October 3, 2025, users experienced degraded performance and eventual unavailability across multiple job boards. ### **Root Cause** The outage was triggered by an unexpected pattern of incoming requests that, while not unusually high in volume, each initiated resource-intensive queries. This combination of request frequency and prolonged query execution overwhelmed backend systems, leading to degraded performance and service unavailability. The traffic resembled automated crawling behavior, which our systems were not optimized to handle at that level of query complexity and concurrency. ### **Resolution** To reduce server load and restore service availability, the impacted job site was temporarily disabled. This action immediately alleviated pressure on backend systems and allowed all job boards to recover. The site remained offline over the weekend and was re-enabled on October 6, 2025, after Engineering confirmed that the irregular traffic had subsided. ### **Preventive Actions** To prevent similar incidents in the future, the following measures have been implemented: * **Enhanced Caching:** Improvements to our job site caching mechanisms now limit the ability of similar request patterns to generate excessive server queries. * **Updated Crawling Guidelines:** We have revised our web crawling directives to encourage automated crawlers to reduce the frequency of their requests. This change helps maintain system stability by minimizing the impact of high-volume automated traffic from compliant sources.

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Started Aug 19, 2025, 04:52 PM UTC· resolved Aug 19, 2025, 05:38 PM UTC

1. identified Aug 19, 2025, 04:52 PM UTC

   We have identified an issue that is intermittently affecting the Document previewing in Lever. Issues impacting Document Previews were noticed around 8 AM PT. Users may intermittently experience issues when trying to view document previews in Lever. Our Engineering teams are actively working to resolve this as soon as possible.

2. monitoring Aug 19, 2025, 05:25 PM UTC

   A fix has been implemented for the issue when trying to view Document previews. Customers should now be able to see previews of Documents in Lever. Please refresh the page if you have not already. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

3. resolved Aug 19, 2025, 05:38 PM UTC

   The issue where users were unable to preview documents has been resolved. The incident occurred from 8 AM to 10:35 AM PT. Please refresh Lever in your browser. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

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Started Aug 06, 2025, 05:53 PM UTC· resolved Aug 06, 2025, 08:37 PM UTC

1. investigating Aug 06, 2025, 05:53 PM UTC

   We are currently investigating an issue that is intermittently affecting syncing with Gmail. Issues impacting Gmail syncing were noticed around 12pm PT on 8/5/2025. Users may intermittently experience issues with syncing emails. Our Engineering teams are actively working to resolve this as soon as possible.

2. resolved Aug 06, 2025, 08:37 PM UTC

   The issue where emails were not syncing with G Suite has been resolved. The incident occurred from 12 pm PT on 8/5/2025 to 1:30 pm PT on 8/6/2025. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

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Started Jul 16, 2025, 05:19 PM UTC· resolved Jul 18, 2025, 05:01 PM UTC

1. investigating Jul 16, 2025, 05:19 PM UTC

   We are currently investigating this issue.

2. investigating Jul 16, 2025, 06:19 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 16, 2025, 06:41 PM UTC

   A fix has been implemented and we are monitoring the results.

4. investigating Jul 17, 2025, 02:28 PM UTC

   We are currently investigating this issue.

5. investigating Jul 17, 2025, 04:12 PM UTC

   We are continuing to investigate this issue.

6. monitoring Jul 17, 2025, 04:57 PM UTC

   A fix has been implemented and we are monitoring the results.

7. resolved Jul 18, 2025, 05:01 PM UTC

   This incident has been resolved.

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Started Jul 15, 2025, 05:34 PM UTC· resolved Jul 16, 2025, 06:09 AM UTC

1. identified Jul 15, 2025, 05:34 PM UTC

   We’ve identified the issue causing degraded data syncing to Visual Insights, we have implemented a fix, and are working to establish faster data syncing. Additional updates will be provided as soon as possible

2. resolved Jul 16, 2025, 06:09 AM UTC

   The data refresh issue in Visual Insights and Data explorer has been resolved. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

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Started Jun 18, 2025, 04:39 PM UTC· resolved Jun 18, 2025, 06:04 PM UTC

1. investigating Jun 18, 2025, 04:39 PM UTC

   We are currently investigating an issue that is intermittently affecting the email/calendar integration permissions. Issues impacting the email/calendar integration were noticed around 5:30 AM PST on 6/18/2025. Users may intermittently experience issues with granting permissions to email and contacts. Our Engineering teams are actively working to resolve this as soon as possible.

2. monitoring Jun 18, 2025, 04:58 PM UTC

   A fix has been implemented for the issue affecting the email/calendar integration permissions. Customers should now be able to / see the email/calendar checkbox options present in their settings once more. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

3. resolved Jun 18, 2025, 06:04 PM UTC

   The issue with the email/calendar integration checkboxes has been resolved. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

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Started Jun 12, 2025, 06:45 PM UTC· resolved Jun 13, 2025, 10:49 AM UTC

1. identified Jun 12, 2025, 06:45 PM UTC

   An issue has been identified where there appears to be an outage with Google Cloud Services, Pillar is impacted. https://status.cloud.google.com

2. resolved Jun 13, 2025, 10:49 AM UTC

   This incident has been resolved.

3. postmortem Jun 19, 2025, 01:46 PM UTC

   On June 12, 2025, between 10:51 AM and 1:36 PM PT, Pillar experienced a service outage due to a widespread disruption within Google Cloud Platform \(GCP\), our cloud infrastructure provider. During this time, customers were unable to access the Pillar web application \([app.pillar.hr](http://app.pillar.hr)\), and Pillar integrations within Jobvite and Lever were also unavailable. The issue was caused by a global outage affecting GCP services, which directly impacted the infrastructure Pillar relies on to remain accessible. While our team closely monitored the situation, resolution was dependent on GCP restoring its services. Once the platform-wide issue was resolved, Pillar services recovered automatically. Our team also proactively reviewed the impacted period and worked to recover and restore any affected interviews where possible. However, due to the nature of the outage, we were unable to capture data from some interviews that were scheduled during the downtime. To improve our response to future incidents, we are integrating Pillar monitoring and alerting into Employ’s centralized Incident Response system and evaluating additional strategies to improve platform resilience. Moving forward, customers can view live system availability and updates anytime at [https://status.pillar.hr/](https://status.pillar.hr/). We sincerely apologize for the disruption and appreciate your continued trust in us. If you have any questions, please don’t hesitate to reach out.

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Started Jun 09, 2025, 08:31 PM UTC· resolved Jun 09, 2025, 10:00 PM UTC

1. identified Jun 09, 2025, 08:31 PM UTC

   We’ve identified the issue causing the texting tool to result in an error, and we’re working to implement a fix. Additional updates will be provided as soon as a resolution is in place.

2. monitoring Jun 09, 2025, 08:56 PM UTC

   A fix has been implemented for the issue with the candidate texting. Customers should now be able to leverage the texting tool once more. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

3. resolved Jun 09, 2025, 10:00 PM UTC

   The issue with candidate texting in Lever has been resolved. The incident occurred from Jun 9th 12 pm until Jun 9th 1:30 pm. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

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Started May 05, 2025, 03:46 PM UTC· resolved May 05, 2025, 05:42 PM UTC

1. identified May 05, 2025, 03:46 PM UTC

   We've identified the root cause of the issue affecting candidate searchability and pipeline count accuracy, and we're actively working on a fix. We'll share additional updates as soon as a resolution is in place.

2. monitoring May 05, 2025, 04:45 PM UTC

   A fix for the issue causing candidate searchability and pipeline count inaccuracy has been implemented. Customers should see no issues when searching for candidates or inaccurate pipeline counts. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

3. resolved May 05, 2025, 05:42 PM UTC

   The issue where candidate searchability and pipeline count issues that were affecting customers with instances in our EU database has been resolved. The incident occurred from April 28, 2025 @3 PM EST to May 5, 2025 1:15 PM EST. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

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Started Mar 06, 2025, 05:55 PM UTC· resolved Mar 07, 2025, 04:42 PM UTC

1. identified Mar 06, 2025, 05:55 PM UTC

   We have identified an issue with LinkedIn affecting customers who use LinkedIn, particularly the Apply Connect integration. Users can monitor this on LInkedIn's status page here: https://www.linkedin-apistatus.com/. We became aware of this issue on March 6th, 2025, at 9:40 am PST, and affected users may see postings missing in LinkedIn. We will keep you updated as we continue monitoring this issue and await further information from LinkedIn.

2. identified Mar 06, 2025, 08:12 PM UTC

   We are continuing to work on a fix for this issue.

3. resolved Mar 07, 2025, 04:42 PM UTC

   LinkedIn has confirmed that the issue with their Postings API is resolved. More information on the incident can be found here https://www.linkedin-status.com/ We’ll continue monitoring for any residual impact in Lever, and send another update to confirm that there have been no recurrences.

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Started Feb 18, 2025, 10:48 PM UTC· resolved Feb 22, 2025, 01:17 AM UTC

1. identified Feb 18, 2025, 10:48 PM UTC

   We’ve identified an issue with the Lever Data API, and we’re working to implement a fix. The data API will be unavailable as we work to resolve the behaviors. Additional updates will be provided as soon as a resolution is in place.

2. identified Feb 18, 2025, 10:48 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Feb 18, 2025, 11:26 PM UTC

   A short term fix has been implemented for the issue that was identified while our team works to implement a long term fix. Customers should now be able to leverage the data API while our team continues their investigation. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

4. identified Feb 19, 2025, 01:47 PM UTC

   Our team has identified an issue with the Lever Data API. Our team has a short term fix in place while we work to implement a full resolution. Customers may experience intermittent issues while we work towards a full resolution. Our engineering teams are working to resolve this issue as soon as possible.

5. monitoring Feb 19, 2025, 05:22 PM UTC

   Customers should now be able to utilize Lever Data APIs with no issues. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

6. resolved Feb 22, 2025, 01:17 AM UTC

   The issue where the Lever Data API being unavailable has been resolved. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

7. postmortem Mar 19, 2025, 08:28 PM UTC

   On the early morning of Feb 18, 2025 \(Pacific Time\), Lever product engineers were alerted by internal monitoring tools for a database instance being unavailable. Around 50% of customers may have initially experienced higher latency on Lever Hire and the Lever API. A few hours later, compounding issues in the database replicas caused Lever Hire to be inaccessible for those ~50% of customers, for a few hours. The impacted customer accounts were unable to access Lever Hire and candidate-related Data API endpoints at all on Feb 18 from 5:55-10:05 PST \(the longest outage, ~4 hours\), 14:08-14:18, 14:48-14:52, 21:52-22:09; and Feb 19 from 00:06-00:14. Lever-hosted job sites continued to work for all customers. Lever product engineers were engaged for investigation and troubleshooting pointed to database issues caused by unusual external Lever API load. The issue was resolved by: * Rebuilding the affected database replicas * Spreading Lever API load across additional database replicas As part of this database recovery and mitigation measures, the Lever API also became inaccessible for all customers for a few hours. The database rebuild also caused some Lever Hire pipeline numbers and search results to be temporarily out of sync. To mitigate this situation from occurring in the future and to reduce the risk of a future impact the following measures have been put into place: * Per above, spreading Lever API load across additional database replicas * Limiting database time for individual Lever API requests, to prevent a few individual requests from having a wider impact * Optimizing database query performance

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Started Feb 18, 2025, 03:12 PM UTC· resolved Feb 18, 2025, 09:09 PM UTC

1. identified Feb 18, 2025, 03:12 PM UTC

   We have identified an issue where the 500 Error is received when accessing Lever, affecting most North America customers. We became aware of this issue at 9am EST. We will keep you updated as we continue working on this issue and await further information from our engineering teams.

2. identified Feb 18, 2025, 05:03 PM UTC

   Our team is still actively working to restore functionality to the Lever tool. We will continue to provide updates as they are made available.

3. monitoring Feb 18, 2025, 06:14 PM UTC

   A fix has been implemented for the issue causing the '500 error' messages. Customers should now be able to access hire.lever.co once more. We’re currently monitoring to ensure that there are no further issues, and we’ll send a final update to confirm that there have been no recurrences.

4. resolved Feb 18, 2025, 09:09 PM UTC

   The issue where 500 errors were being encountered when attempting to access hire.lever.co has been resolved. There should be no further impact at this time, but please reach out to us at Support if any additional assistance is needed: https://help.lever.co/hc/en-us/requests/new

5. postmortem Mar 19, 2025, 08:23 PM UTC

   On the early morning of Feb 18, 2025 \(Pacific Time\), Lever product engineers were alerted by internal monitoring tools for a database instance being unavailable. Around 50% of customers may have initially experienced higher latency on Lever Hire and the Lever API. A few hours later, compounding issues in the database replicas caused Lever Hire to be inaccessible for those ~50% of customers, for a few hours. The impacted customer accounts were unable to access Lever Hire and candidate-related Data API endpoints at all on Feb 18 from 5:55-10:05 PST \(the longest outage, ~4 hours\), 14:08-14:18, 14:48-14:52, 21:52-22:09; and Feb 19 from 00:06-00:14. Lever-hosted job sites continued to work for all customers. Lever product engineers were engaged for investigation and troubleshooting pointed to database issues caused by unusual external Lever API load. The issue was resolved by: * Rebuilding the affected database replicas * Spreading Lever API load across additional database replicas As part of this database recovery and mitigation measures, the Lever API also became inaccessible for all customers for a few hours. The database rebuild also caused some Lever Hire pipeline numbers and search results to be temporarily out of sync. To mitigate this situation from occurring in the future and to reduce the risk of a future impact the following measures have been put into place: * Per above, spreading Lever API load across additional database replicas * Limiting database time for individual Lever API requests, to prevent a few individual requests from having a wider impact * Optimizing database query performance

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