pingoru pingoru Legora had 16 outages in the last 2 years totaling 32h 22m of downtime, averaging 0.7 incidents per month.
There were 16 Legora outages since July 31, 2026 totaling 32h 22m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Status: Identified We’re working to restore access.
Status: Resolved The issue has been resolved and the system is operating normally.
Status: Investigating We are investigating an increased error rate in the EU Region. Affected components EU instance (Partial outage)
Status: Identified We identified the cause of the increased increased error rate in the EU Region and are actively mitigating it. Affected components EU instance (Partial outage)
Status: Resolved The issue has been resolved and the service is operating normally. Affected components EU instance (Operational)
Status: Investigating We are investigating reported slowness for some customers on the EU instance. Affected components EU instance (Degraded performance)
Status: Identified We identified the cause of the increased increased error rate in the eu region and are actively mitigating it. As an effect of this chat history is temporarily not visible in the app. Affected components EU instance (Degraded performance)
Status: Monitoring We mitigated the increased increased error rate and are monitoring the system. Affected components EU instance (Operational)
Status: Identified We identified the cause of the increased error rate in the eu region and are actively mitigating it. As an effect of this chat history is temporarily not visible in the app. Affected components EU instance (Operational)
Status: Identified We identified the cause of increased slowness and error rates (including failing to log in) in the EU region and are actively working to mitigate it. Affected components EU instance (Partial outage)
Status: Monitoring We mitigated the increased increased latency and error rate in the EU region and are now monitoring the system. Agent chat histories are currently unavailable. Affected components EU instance (Degraded performance)
Status: Monitoring Chat histories currently unavailable in EU. We're working to restore them as quickly as possible. Affected components EU instance (Degraded performance)
Status: Resolved Chat history access has been restored and the system is operating normally. Affected components EU instance (Operational)
Status: Investigating We are investigating an increase in failed document processing in the EU Region Affected components EU instance (Degraded performance)
Status: Resolved Between 12:05 and 15:40 CET on September 29, users may have experienced an increase in failed document processing in the EU Region. The issue has been resolved and the service is operating normally. Affected components EU instance (Operational)
Status: Identified We are working to restore access.
Status: Monitoring Tabular review templates available again.
Status: Resolved The issue has been resolved and the system is operating normally.
Status: Investigating We are investigating an issue preventing some customers from logging in to the AP instance. Our engineering team is working to restore access. Affected components AP instance (Partial outage)
Status: Identified We've identified the root cause and are working to mitigate it Affected components AP instance (Partial outage)
Status: Resolved Access to the AP instance has been restored. We have resolved the issue and will continue to review the incident. Affected components AP instance (Operational)
Status: Investigating We are continuing to investigate reports that some customers are unable to log in to the AP instance. Our engineering team is working to restore access. Affected components AP instance (Partial outage)
Status: Resolved Access to the AP instance has been restored. We have resolved the issue and will continue to review the incident. Affected components AP instance (Operational)
Status: Investigating We are investigating an increased error rate and latency in the US Region. Customers on dedicated storage are not affected. Affected components US instance (Degraded performance)
Status: Monitoring We mitigated the increased increased error rate in the XX Region and are monitoring the system. Affected components US instance (Degraded performance)
Status: Resolved The issue has been resolved and the system is operating normally. Affected components US instance (Operational)
Status: Investigating Customers using the AU instance may be unable to send messages or receive agent responses. We are investigating and working to restore service. Affected components AU instance (Partial outage)
Status: Identified We identified the cause of the increased increased error rate with Agent responses in the AU Region and are actively working to resolve the issue. Affected components AU instance (Partial outage)
Status: Identified We continue to work to resolve the issue. We have identified a path to resolution and are carrying out the steps needed to restore service. Affected components AU instance (Partial outage)
Status: Resolved We mitigate the issue and the service is operating normally. Affected components AU instance (Operational)
Status: Identified We’ve identified an issue affecting the availability of our Word and Outlook add-ins for some users Affected components AP instance (Partial outage) US instance (Partial outage) EU instance (Partial outage) AU instance (Partial outage)
Status: Identified We identified the cause of the issue impacting availability of our Word and Outlook add-ins for some users and are actively working with Microsoft to have them listed again. Affected components AP instance (Partial outage) US instance (Partial outage) EU instance (Partial outage) AU instance (Partial outage)
Status: Monitoring The add-ins are listed on Microsoft's marketplace again, and we are monitoring for any remaining availability issues. Affected components AP instance (Partial outage) US instance (Partial outage) EU instance (Partial outage) AU instance (Partial outage)
Status: Resolved The issue has been resolved and the system is operating normally. Affected components AP instance (Operational) US instance (Operational) EU instance (Operational) AU instance (Operational)
Status: Identified We identified the cause and are working on a remediation. This affects invitations and other functionality that relies on email delivery. Affected components EU instance (Degraded performance)
Status: Resolved The issue has been resolved and the system is operating normally. Affected components EU instance (Operational)
Status: Investigating We are investigating an increased error rate for tabular review runs in the EU region. Affected components EU instance (Degraded performance)
Status: Monitoring We mitigated the increased increased error rate in the EU Region and are monitoring the system. Affected components EU instance (Operational)
Status: Resolved The issue has been resolved and the system is operating normally. Affected components EU instance (Operational)
Status: Investigating We are investigating an increase in the latency while logging in the AP Region. Affected components AP instance (Degraded performance)
Status: Identified We identified the cause of the increased latency in the AP Region and are actively mitigating it. Affected components AP instance (Degraded performance)
Status: Identified We are continuing to investigate increased latency and errors affecting the AP instance. Our team is working with our cloud provider and exploring mitigation options. Some users may continue to experience slow or failed logins and slow page loads. Affected components AP instance (Degraded performance)
Status: Identified We continue to investigate increased latency and errors affecting the AP instance. We are working with our cloud provider and testing mitigation options for connectivity to services in Australia East. Some users may continue to experience slow or failed logins and slow page loads. Affected components AP instance (Degraded performance)
Status: Resolved The issue has been resolved and the system is operating normally. Affected components AP instance (Operational)
Status: Investigating Agent service is facing issues across all regions Affected components AU instance (Partial outage) AP instance (Partial outage) US instance (Partial outage) EU instance (Partial outage)
Status: Investigating We are investigating an increased error rate in the XX Region. Affected components AU instance (Degraded performance) AP instance (Degraded performance) US instance (Degraded performance) EU instance (Degraded performance)
Status: Investigating Agent service is facing issues across all regions Affected components EU instance (Degraded performance) AU instance (Degraded performance) AP instance (Degraded performance) US instance (Degraded performance)
Status: Investigating Incident resolved. Affected components AP instance (Operational) US instance (Operational) EU instance (Operational) AU instance (Operational)
Status: Resolved The issue has been resolved and the system is operating normally. Affected components AP instance (Operational) US instance (Operational) EU instance (Operational) AU instance (Operational)
Status: Investigating We are investigating an increased error rate in logins in the AP region for certain clients Affected components AP instance (Partial outage)
Status: Identified We identified the cause of the increased increased error rate in the AP Region and are actively mitigating it. Affected components AP instance (Partial outage)
Status: Monitoring We mitigated the increased increased error rate in the AP Region and are monitoring the system. Affected components AP instance (Partial outage)
Status: Resolved The issue has been resolved and the system is operating normally. Affected components AP instance (Operational)
Status: Identified We're aware of an issue affecting file uploads and Word Add-ins. Our team is actively working on a fix and we'll post updates here as we have them. Affected components AP instance (Degraded performance) US instance (Degraded performance) EU instance (Degraded performance) AU instance (Degraded performance)
Status: Identified EU & US fully operational Affected components AU instance (Degraded performance) AP instance (Degraded performance) US instance (Operational) EU instance (Operational)
Status: Resolved The issue has been resolved and the system is operating normally. Affected components AP instance (Operational) US instance (Operational) EU instance (Operational) AU instance (Operational)
Status: Investigating We are investigating unavailability of drafting tools for certain customers on the EU instance. Affected components EU instance (Degraded performance)
Status: Resolved The issue has been resolved and the system is operating normally. Affected components EU instance (Operational)