Legora incident

Increased error rate in EU region

Minor Resolved View vendor source →

Legora experienced a minor incident on October 9, 2026 affecting EU instance, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 08:36 AM UTC
Resolved
Oct 09, 2026, 10:50 AM UTC
Duration
2h 13m
Detected by Pingoru
Oct 09, 2026, 08:36 AM UTC

Affected components

EU instance

Update timeline

  1. investigating Oct 09, 2026, 08:36 AM UTC

    Status: Investigating We are investigating reported slowness for some customers on the EU instance. Affected components EU instance (Degraded performance)

  2. identified Oct 09, 2026, 08:58 AM UTC

    Status: Identified We identified the cause of the increased increased error rate in the eu region and are actively mitigating it. As an effect of this chat history is temporarily not visible in the app. Affected components EU instance (Degraded performance)

  3. monitoring Oct 09, 2026, 09:15 AM UTC

    Status: Monitoring We mitigated the increased increased error rate and are monitoring the system. Affected components EU instance (Operational)

  4. identified Oct 09, 2026, 09:31 AM UTC

    Status: Identified We identified the cause of the increased error rate in the eu region and are actively mitigating it. As an effect of this chat history is temporarily not visible in the app. Affected components EU instance (Operational)

  5. identified Oct 09, 2026, 09:35 AM UTC

    Status: Identified We identified the cause of increased slowness and error rates (including failing to log in) in the EU region and are actively working to mitigate it. Affected components EU instance (Partial outage)

  6. monitoring Oct 09, 2026, 09:41 AM UTC

    Status: Monitoring We mitigated the increased increased latency and error rate in the EU region and are now monitoring the system. Agent chat histories are currently unavailable. Affected components EU instance (Degraded performance)

  7. monitoring Oct 09, 2026, 10:01 AM UTC

    Status: Monitoring Chat histories currently unavailable in EU. We're working to restore them as quickly as possible. Affected components EU instance (Degraded performance)

  8. resolved Oct 09, 2026, 10:50 AM UTC

    Status: Resolved Chat history access has been restored and the system is operating normally. Affected components EU instance (Operational)