Legora experienced a minor incident on September 16, 2026 affecting AU instance, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 01:58 AM UTC
Status: Investigating Customers using the AU instance may be unable to send messages or receive agent responses. We are investigating and working to restore service. Affected components AU instance (Partial outage)
- identified Sep 16, 2026, 03:28 AM UTC
Status: Identified We identified the cause of the increased increased error rate with Agent responses in the AU Region and are actively working to resolve the issue. Affected components AU instance (Partial outage)
- identified Sep 16, 2026, 05:11 AM UTC
Status: Identified We continue to work to resolve the issue. We have identified a path to resolution and are carrying out the steps needed to restore service. Affected components AU instance (Partial outage)
- resolved Sep 16, 2026, 05:31 AM UTC
Status: Resolved We mitigate the issue and the service is operating normally. Affected components AU instance (Operational)