Legora incident
Outlook & Word add-in unavailable for some users
Legora experienced a minor incident on September 15, 2026 affecting EU instance and AP instance and 1 more component, lasting 6h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 15, 2026, 09:51 PM UTC
Status: Identified We’ve identified an issue affecting the availability of our Word and Outlook add-ins for some users Affected components AP instance (Partial outage) US instance (Partial outage) EU instance (Partial outage) AU instance (Partial outage)
- identified Sep 16, 2026, 12:29 AM UTC
Status: Identified We identified the cause of the issue impacting availability of our Word and Outlook add-ins for some users and are actively working with Microsoft to have them listed again. Affected components AP instance (Partial outage) US instance (Partial outage) EU instance (Partial outage) AU instance (Partial outage)
- monitoring Sep 16, 2026, 01:23 AM UTC
Status: Monitoring The add-ins are listed on Microsoft's marketplace again, and we are monitoring for any remaining availability issues. Affected components AP instance (Partial outage) US instance (Partial outage) EU instance (Partial outage) AU instance (Partial outage)
- resolved Sep 16, 2026, 04:42 AM UTC
Status: Resolved The issue has been resolved and the system is operating normally. Affected components AP instance (Operational) US instance (Operational) EU instance (Operational) AU instance (Operational)