Resolved after 2 days 12 hours, affecting Main API and Business Portal and 1 more, on November 21, 2023.
we found the source due to which there was high demand on our platform at certain times, causing many users to experience performance issues. The solution to this has been resolved. After the rollout of this, we did not find any more issues.
Affected components
Update timeline
- investigating Nov 21, 2023, 06:39 AM UTC
We are currently investigating this issue.
- investigating Nov 21, 2023, 06:39 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 21, 2023, 08:06 AM UTC
We are further investigating the source of this incident.
- resolved Nov 23, 2023, 07:15 PM UTC
we found the source due to which there was high demand on our platform at certain times, causing many users to experience performance issues. The solution to this has been resolved. After the rollout of this, we did not find any more issues.
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