KUARIO incident
Online / Offline status for outlets/terminals in the KUARIO Manager
Resolved after 21 hours 17 minutes, affecting Business Portal, on January 11, 2024.
The solution has been successfully implemented, and the online/offline status for outlets and terminals is now functioning as intended. Not every outlet or terminal may immediately display a green status, we anticipate that this issue will be resolved by tomorrow.
Affected components
Update timeline
- investigating Jan 11, 2024, 11:37 AM UTC
In the KUARIO manager the online/offline status of outlets/terminals isn't always correct. We are currently investigating this issue.
- identified Jan 11, 2024, 12:51 PM UTC
The issue has been identified and we are working on a solution
- monitoring Jan 12, 2024, 07:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2024, 08:54 AM UTC
The solution has been successfully implemented, and the online/offline status for outlets and terminals is now functioning as intended. Not every outlet or terminal may immediately display a green status, we anticipate that this issue will be resolved by tomorrow.
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