KUARIO incident

Major outage

Resolved after 4 hours 36 minutes, affecting Main API and Business Portal and 1 more, on February 15, 2024.

resolved Feb 15, 2024, 10:36 AM UTC

Due to a misalignment in our processes, there has been an outage of the KUARIO service today. The KUARIO service was fully restored by 8.47am 15 February 2024. We reviewed our processes and built in extra safeguards so that these outages will not occur in the future.

Started: Feb 15, 2024, 06:00 AM UTC
Resolved: Feb 15, 2024, 10:36 AM UTC
Duration: 4h 36m
Detected by Pingoru: Feb 15, 2024, 06:00 AM UTC

Affected components

Main APIBusiness PortalE-Mail servicePersonal portalPayment APIMQTT ServicePrint APIKUARIO WebsiteApp notification serviceMonitoring API

Update timeline

investigating Feb 15, 2024, 07:08 AM UTC

We are currently investigating this issue.
identified Feb 15, 2024, 07:35 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 15, 2024, 08:05 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 15, 2024, 10:36 AM UTC

Due to a misalignment in our processes, there has been an outage of the KUARIO service today. The KUARIO service was fully restored by 8.47am 15 February 2024. We reviewed our processes and built in extra safeguards so that these outages will not occur in the future.

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