KUARIO incident

Problems with processing Twint payments and top-ups

Resolved after 7 days 3 hours, affecting Personal portal and Payment API and 1 more, on November 18, 2024.

identified Nov 25, 2024, 12:55 PM UTC

The issue has been identified and a fix is being implemented.

Started
Nov 18, 2024, 10:03 AM UTC
Resolved
Nov 25, 2024, 01:14 PM UTC
Duration
7d 3h
Detected by Pingoru
Nov 18, 2024, 10:03 AM UTC

Affected components

Personal portalPayment APIKUARIO Apps

Update timeline

  1. investigating Nov 18, 2024, 10:03 AM UTC

    We are currently experiencing problems processing Twint payments and top-ups. We are investigating this issue. At the moment, it is not yet clear whether this is a problem at Twint or whether the issue is caused at our PSP.

  2. identified Nov 25, 2024, 12:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 25, 2024, 01:14 PM UTC

    Issue with Twint are solved.

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