KUARIO incident

Performance issues printjobs

Resolved after 15 hours 29 minutes, affecting Print API, on December 11, 2024.

monitoring Dec 11, 2024, 05:22 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Dec 11, 2024, 03:59 PM UTC
Resolved
Dec 12, 2024, 07:29 AM UTC
Duration
15h 29m
Detected by Pingoru
Dec 11, 2024, 03:59 PM UTC

Affected components

Print API

Update timeline

  1. investigating Dec 11, 2024, 03:59 PM UTC

    We are currently experiencing major delays in offering or deleting print jobs. App and Printer Driver users are seeing ‘connection timeout’ notifications when print jobs are uploaded or when the print list is requested or modified.

  2. monitoring Dec 11, 2024, 05:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 12, 2024, 07:29 AM UTC

    This incident has been resolved.

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