Kualo experienced a minor incident on July 11, 2026 affecting Hector, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 11, 2026, 10:32 AM UTC
We are currently experiencing an issue with MySQL on the Hector server. We are working to resolve this as a priority and will keep you informed at all times. Our apologies for the inconvenience that this is causing
- monitoring Jul 11, 2026, 10:47 AM UTC
We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.
- investigating Jul 11, 2026, 11:03 AM UTC
We have unfortunately, identified some additional service impacting issues. This case has been reopened while our system administrators review further
- monitoring Jul 11, 2026, 11:15 AM UTC
We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.
- resolved Jul 11, 2026, 11:35 AM UTC
This issue is now fully resolved, though we are continuing to monitor this closely. Our sincere apologies for the inconvenience this has caused.