Is Kualo down?

We are aware of an issue affecting a number of VPS servers, which may currently be unreachable. Our engineers are actively investigating and working to restore service as quickly as possible.

A hardware failure on the host server is the cause. We are moving the affected VPS servers onto standby hardware and expect them to start coming back online in the next few minutes.

All affected VPS servers are now back online on standby hardware. Our team is checking each one to confirm everything has recovered as expected. If you are still experiencing ongoing problems, please open a support ticket.

All affected VPS servers are now back online on standby hardware. Our team has checked each server, and everything has fully recovered as expected. If you are still experiencing any ongoing problems, please open a support ticket.

We’re aware that some customers have experienced delays sending and receiving email today. This was caused by a fault on part of our mail filtering platform, which affects shared and reseller hosting and customers using our spam filtering service. Our engineers have stabilised the platform and delayed mail is now being delivered. We’re continuing to monitor it closely and will update this page when we’re confident it is fully resolved. There’s no need to contact us about delayed email. We’re sorry for the disruption this has caused.

The incident earlier this morning was traced to a DNSSEC key-signing change implemented by ICANN over the weekend. This affected DNS resolution on the SpamExperts nodes, resulting in timeouts and delays in email scanning and delivery, which ultimately led to server overload. The issue has now been fully resolved, and all services are operational and functioning normally. We apologize for the disruption and any inconvenience caused.

Dear Clients, Approximately 50 minutes ago, we experienced a sudden and unexpected hardware failure within our London cloud environment. This has resulted in a partial outage, which is affecting a limited number of clients. Our engineering team is working to assess and resolve this at present, and we will have further updates to provide shortly. We sincerely appreciate your patience, and please accept our apologies for the inconvenience that this causes. Kind regards, Kualo Support

Dear Clients, We’re pleased to let you know that this issue is now fully resolved. Affected CloudVPS servers were migrated to alternative capacity within our cloud environment by our engineers, and we have been monitoring closely over the last hour. All servers are now operating normally. We apologise for any inconvenience caused by this outage. If you have any questions or concerns, please just let us know by raising a ticket via our helpdesk at https://my.kualo.com . Kind regards, Kualo Support

We are currently experiencing a server wide outage on the Brutus server. We are working to resolve this as a priority and will keep you informed at all times. Our apologies for the inconvenience that this is causing

The server is not responding to remote restart attempts and our investigations have identified a sudden hardware fault. On site engineers have found the server to be in a non-bootable state. Initial investigations indicate a power related hardware fault impacting the server itself. We are continuing to diagnose it and are assessing remedial options, including restoring services to alternative hardware. We do not have a restoration time yet, and faults of this nature can take some time to resolve. We will provide an update as soon as we have more information, and again once services are back online. We are sorry for the disruption that this is causing.

Replacement hardware has been provisioned and engineers are now moving the drives across from the failed server in order to restore services. We expect to have further news shortly and will update this page once the migration is complete and services are back online.

We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.

The drive migration is complete and services have been restored. Sites and email hosted on Brutus are now back online. We will continue to monitor the replacement hardware closely. If you are still experiencing any issues with your services, please contact our support team. We apologise again for the disruption that this outage has caused.

We are currently experiencing an issue with POP email on the Brutus server. We are working to resolve this as a priority and will keep you informed at all times. Our apologies for the inconvenience that this is causing

We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.

This issue is now fully resolved, though we are continuing to monitor this closely. Our sincere apologies for the inconvenience this has caused.