Kualo experienced a minor incident on September 8, 2026 affecting Brutus, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 10:31 AM UTC
We are currently experiencing a server wide outage on the Brutus server. We are working to resolve this as a priority and will keep you informed at all times. Our apologies for the inconvenience that this is causing
- identified Sep 08, 2026, 12:08 PM UTC
The server is not responding to remote restart attempts and our investigations have identified a sudden hardware fault. On site engineers have found the server to be in a non-bootable state. Initial investigations indicate a power related hardware fault impacting the server itself. We are continuing to diagnose it and are assessing remedial options, including restoring services to alternative hardware. We do not have a restoration time yet, and faults of this nature can take some time to resolve. We will provide an update as soon as we have more information, and again once services are back online. We are sorry for the disruption that this is causing.
- identified Sep 08, 2026, 01:47 PM UTC
Replacement hardware has been provisioned and engineers are now moving the drives across from the failed server in order to restore services. We expect to have further news shortly and will update this page once the migration is complete and services are back online.
- monitoring Sep 08, 2026, 02:19 PM UTC
We have addressed the underlying service issues, and beleive this to be resolved, though we are continuing to monitor this closely.
- resolved Sep 08, 2026, 02:32 PM UTC
The drive migration is complete and services have been restored. Sites and email hosted on Brutus are now back online. We will continue to monitor the replacement hardware closely. If you are still experiencing any issues with your services, please contact our support team. We apologise again for the disruption that this outage has caused.