Ongoing since 05:22 PM UTC, affecting United States (Oregon).
The issue affecting document processing across our US production environments has been resolved, and normal processing has resumed. Our Engineering team is continuing to monitor the system to ensure processing remains stable and any outstanding updates are completed successfully. We appreciate your patience while we worked to resolve this issue.
Affected components
Update timeline
- investigating Oct 29, 2026, 05:22 PM UTC
We are currently investigating an issue affecting document processing across our US production environments. Documents created or updated may experience delays in displaying updated information, appearing in document lists, or reflecting changes to related data and permissions. Our Engineering team has identified a potential cause and is actively working to restore normal processing. Canadian production environments are not affected. We will provide additional updates as more information becomes available.
- monitoring Oct 29, 2026, 05:48 PM UTC
The issue affecting document processing across our US production environments has been resolved, and normal processing has resumed. Our Engineering team is continuing to monitor the system to ensure processing remains stable and any outstanding updates are completed successfully. We appreciate your patience while we worked to resolve this issue.
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