Krystal incident

Degraded performance on platinum-lon1.cloudhosting.net

Minor Resolved View vendor source →

Krystal experienced a minor incident on August 24, 2026 affecting Reseller Hosting, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2026, 05:49 PM UTC
Resolved
Aug 24, 2026, 05:49 PM UTC
Duration
—
Detected by Pingoru
Aug 24, 2026, 05:49 PM UTC

Affected components

Reseller Hosting

Update timeline

  1. investigating Aug 24, 2026, 11:02 AM UTC

    Status: Investigating We are seeing increased connection times to the mariadb database server on platinum-lon1.cloudhosting.net and are investigating the root cause. This may result in slower page load times or database connection timeouts. Affected components Reseller Hosting (Degraded performance)

  2. monitoring Aug 24, 2026, 11:12 AM UTC

    Status: Monitoring We have identified the problem queries causing the slow down and taken mitigation steps to prevent them causing further issues. We are continuing to monitor. Affected components Reseller Hosting (Operational)

  3. resolved Aug 24, 2026, 05:49 PM UTC

    Status: Resolved Following extensive monitoring we're happy to report this is now resolved. Any issues, please contact our support team. Affected components Reseller Hosting (Operational)