Krystal experienced a major incident on May 7, 2026 affecting Krystal Website, Billing & Identity, lasting 22d 6h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2026, 02:17 PM UTC
Status: Investigating We have become aware of an issue with bank transfers not being accepted by our Banking Provider and are working with them to discover a resolution as soon as possible. Card and PayPal payments are unaffected. We apologise for any inconvenience caused by this, though please reach out to our Support team should you have any questions or concerns. Affected components Krystal Website, Billing & Identity (Degraded performance)
- investigating May 01, 2026, 07:57 AM UTC
Status: Investigating We are still working to resolve the issue with incoming payments. Thank you for your patience during this time. Affected components Krystal Website, Billing & Identity (Degraded performance)
- investigating May 07, 2026, 08:13 AM UTC
Status: Investigating We are still working with our banking provider to resolve the issues with bank transfer payments. Thank you for your patience, we will provide further updates in due course. Affected components Krystal Website, Billing & Identity (Degraded performance)
- monitoring May 07, 2026, 09:39 AM UTC
Status: Monitoring We can confirm that incoming bank transfer payments are now being received. We will continue to monitor this closely over the coming days. Thank you for your patience and understanding during this time. Affected components Krystal Website, Billing & Identity (Operational)