Krystal experienced a minor incident on July 28, 2026 affecting Shared Hosting and Business Hosting and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2026, 12:24 PM UTC
Status: Investigating We are aware of a higher than normal load across our shared servers at the moment which may be leading to slower connectivity times when accessing websites. Our team is currently investigating. Affected components Reseller Hosting (Degraded performance) Shared Hosting (Degraded performance) Business Hosting (Degraded performance)
- resolved Jul 28, 2026, 12:42 PM UTC
Status: Resolved This has now been resolved. A firewall change rollout triggered a mass reload which inadvertently caused high load across multiple servers. We've updated our processes to avoid the issue reoccurring. We apologise for any inconvenience caused. Affected components Shared Hosting (Operational) Business Hosting (Operational) Reseller Hosting (Operational)
- monitoring Jul 28, 2026, 01:09 PM UTC
Status: Monitoring This issue has since been resolved, but there is a delay due to some servers having been rebooted and the applied fix to load levels on all servers returning to normal. We are working on this, and everything should be fully working as expected shortly. Affected components Business Hosting (Operational) Reseller Hosting (Operational) Shared Hosting (Operational)
- resolved Jul 28, 2026, 01:20 PM UTC
Status: Resolved All services are fully restored and operating normally Affected components Reseller Hosting (Operational) Shared Hosting (Operational) Business Hosting (Operational)