Krystal incident

Connections From Virgin Media Failing

Minor Resolved View vendor source →

Krystal experienced a minor incident on July 27, 2026, lasting 8h 49m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 09:34 PM UTC
Resolved
Jul 28, 2026, 06:24 AM UTC
Duration
8h 49m
Detected by Pingoru
Jul 27, 2026, 09:34 PM UTC

Update timeline

  1. monitoring Jul 27, 2026, 09:34 PM UTC

    Status: Monitoring Some users connecting via Virgin Media may experience difficulty accessing our services. This issue is originating from Virgin Media's network, not our infrastructure. We are monitoring the incident.

  2. resolved Jul 28, 2026, 06:24 AM UTC

    Status: Resolved No more drops overnight. This seems to be resolved.