Affected components
Update timeline
- investigating Feb 04, 2026, 05:35 PM UTC
Status: Investigating We are currently aware that PayPal payments are not being accepted, payments are being made, and the invoice remains showing as unpaid. Our team is currently aware and are investigating the issue. Affected components Krystal Website, Billing & Identity (Partial outage)
- investigating Feb 04, 2026, 06:15 PM UTC
Status: Investigating We apologise for any inconvenience caused. Our team is continuing to work on a resolution. Affected components Krystal Website, Billing & Identity (Partial outage)
- monitoring Feb 04, 2026, 07:04 PM UTC
Status: Monitoring Following an investigation, it appears payments made via PayPal are now hitting our platform and invoices are getting marked as paid as expected, but were delayed for a few hours due to an issue with PayPal itself. During this time, there may still be a slight delay with invoices being marked as paid as the systems catch up, but for now we're monitoring. Affected components Krystal Website, Billing & Identity (Operational)
- resolved Feb 05, 2026, 11:54 AM UTC
Status: Resolved We can confirm this is looking good and we're marking this as resolved. Affected components Krystal Website, Billing & Identity (Operational)
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