Affected components
Live Chat
Update timeline
- identified Apr 20, 2026, 01:08 PM UTC
Status: Identified We are currently aware of issues when accessing live chat. Our upstream provider is investigating and we should have a further update as soon as possible. In the meantime, you may raise a support ticket as normal by clicking here: https://krystal.io/client/submitticket.php#/. Affected components Live Chat (Partial outage)
- resolved Apr 20, 2026, 01:41 PM UTC
Status: Resolved Our upstream provider has issued a fix and our live chat support is now available again. We appreciate your patience and apologise for any inconvenience caused. Affected components Live Chat (Operational)
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