Krystal incident

Live Chat Support

Minor Resolved View vendor source →

Krystal experienced a minor incident on April 20, 2026 affecting Live Chat, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 01:41 PM UTC
Resolved
Apr 20, 2026, 01:41 PM UTC
Duration
—
Detected by Pingoru
Apr 20, 2026, 01:41 PM UTC

Affected components

Live Chat

Update timeline

  1. identified Apr 20, 2026, 01:08 PM UTC

    Status: Identified We are currently aware of issues when accessing live chat. Our upstream provider is investigating and we should have a further update as soon as possible. In the meantime, you may raise a support ticket as normal by clicking here: https://krystal.io/client/submitticket.php#/. Affected components Live Chat (Partial outage)

  2. resolved Apr 20, 2026, 01:41 PM UTC

    Status: Resolved Our upstream provider has issued a fix and our live chat support is now available again. We appreciate your patience and apologise for any inconvenience caused. Affected components Live Chat (Operational)