Krystal incident

Website Builder - Editor Inaccessible

Minor Resolved View vendor source →
Started
Apr 29, 2026, 01:55 PM UTC
Resolved
Apr 29, 2026, 01:55 PM UTC
Duration
—
Detected by Pingoru
Apr 29, 2026, 01:55 PM UTC

Affected components

Shared HostingBusiness HostingReseller Hosting

Update timeline

  1. investigating Apr 22, 2026, 01:58 PM UTC

    Status: Investigating We're currently aware of an issue affecting access to the drag and drop website builder, which may cause timeouts when loading the editor. This does not affect live websites - all published sites remain online and fully operational. Our system administrators are actively investigating and we'll provide an update as soon as we have more information. We're sorry for any inconvenience. Affected components Reseller Hosting (Degraded performance) Shared Hosting (Degraded performance) Business Hosting (Degraded performance)

  2. resolved Apr 29, 2026, 01:55 PM UTC

    Status: Resolved Resolved as of 22/04/2026 Affected components Reseller Hosting (Operational) Shared Hosting (Operational) Business Hosting (Operational)

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