Krystal experienced a minor incident on July 10, 2026 affecting Shared Hosting and Business Hosting and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2026, 10:17 PM UTC
Status: Investigating We are aware of an issue with cPanel's licensing service that is currently affecting multiple servers. We are awaiting an update from cPanel and hope they will have it resolved shortly. This will not affect websites loading but might cause some some logins to WHM or cPanel to be unavailable. Affected components Reseller Hosting (Partial outage) Shared Hosting (Partial outage) Business Hosting (Partial outage)
- monitoring Jul 08, 2026, 10:47 PM UTC
Status: Monitoring The issue with cPanel's licensing service is now resolved. You should now be able to log in to WHM and cPanel and any mail issues should also be resolved. Affected components Reseller Hosting (Operational) Shared Hosting (Operational) Business Hosting (Operational)
- resolved Jul 10, 2026, 02:59 PM UTC
Status: Resolved This is now fully resolved. Affected components Reseller Hosting (Operational) Shared Hosting (Operational) Business Hosting (Operational)