Krystal experienced a minor incident on July 7, 2026 affecting Reseller Hosting, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2026, 08:16 AM UTC
Status: Investigating We're currently working on an issue with the reseller server haltia-lon.cloudhosting.uk: http://haltia-lon.cloudhosting.uk We're seeing high load and CPU activity but so far have been unable to determine the exact cause. Services are currently running but slow to respond which may cause timeouts. We'll provide further details as the issue is progressed. Affected components Reseller Hosting (Partial outage)
- monitoring Jul 07, 2026, 08:46 AM UTC
Status: Monitoring The server is now stable. Load averages are within expected limits and services are now responding normally. We're still monitoring this though for any further spikes which might lead to further issues. Affected components Reseller Hosting (Operational)
- resolved Jul 07, 2026, 10:02 AM UTC
Status: Resolved This has since been resolved Affected components Reseller Hosting (Operational)