Krystal experienced a minor incident on July 20, 2026 affecting Shared Hosting and Business Hosting and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 07:19 PM UTC
Status: Investigating Users may see intermittent delays with making domain or DNS changes within cPanel or WHM, for example adding a domain name or changing a DNS record Affected components Shared Hosting (Degraded performance) Business Hosting (Degraded performance) Reseller Hosting (Degraded performance)
- monitoring Jun 24, 2026, 10:14 PM UTC
Status: Monitoring The DNS changes queue is gradually falling which will resolve this, however we're continuing to monitor closely Affected components Shared Hosting (Degraded performance) Business Hosting (Degraded performance) Reseller Hosting (Degraded performance)
- resolved Jul 20, 2026, 09:30 AM UTC
Status: Resolved This has been confirmed as resolved Affected components Shared Hosting (Operational) Business Hosting (Operational) Reseller Hosting (Operational)