Krystal experienced a minor incident on June 4, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 25, 2026, 08:36 AM UTC
Status: Identified We are seeing several servers being impacted by a recent rsync update. This new update is causing issues with JetBackups and so we're seeing failed backups. We're currently working with the vendors and looking at options to resolve this issue. For now, for any Major updates we recommend creating backups manually or if your site is WordPress, looking at options for backup plugins. Storing these off server is recommended so in the event of server issues, these are still available.
- monitoring May 25, 2026, 10:37 AM UTC
Status: Monitoring We have downgraded rsync versions on those affected by the bug for the time being. Running Backups are now completing without issue. We will continue to monitor this while we wait a release with the fix.
- identified May 26, 2026, 09:59 AM UTC
Status: Identified We're still seeing some issues on some of the Destination servers running Ubuntu 22 which uses a different rsync version than those we applied the fix to. We're still working on these ones.
- monitoring May 27, 2026, 11:19 AM UTC
Status: Monitoring A fix has now been pushed to remaining servers with issues. Backups going forward should complete as normal.
- resolved Jun 04, 2026, 11:59 AM UTC
Status: Resolved We're happy this has been running fine with the changes made. Backups have been running as normal since this push.