Krystal experienced a minor incident on September 24, 2026, lasting 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 24, 2026, 10:25 AM UTC
Status: Investigating We're aware of a potential issue with database connections on our Managed WordPress platform. We're investigating and will update again as soon as we're able. Affected components Managed WordPress (Onyx) (Degraded performance)
- monitoring Sep 24, 2026, 10:43 AM UTC
Status: Monitoring A connectivity issue has been identified and resolved. Sites should now be loading as normal and we will continue to monitor for any further issues. Affected components Managed WordPress (Onyx) (Degraded performance)
- resolved Sep 24, 2026, 10:53 AM UTC
Status: Resolved Database connectivity for Managed WordPress sites has now been restored. Affected components Managed WordPress (Onyx) (Operational)