Krystal experienced a minor incident on September 19, 2026 affecting Krystal Website, Billing & Identity, lasting 3d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2026, 10:21 PM UTC
Status: Investigating We're carrying out emergency maintenance on Identity, the service that handles login and authentication for Krystal.io: http://Krystal.io and services that sign in through it. While the work is underway you may be unable to log in, and existing sessions may be signed out. Hosted services, email, websites and phone calls are unaffected and continue to run normally. Affected components Krystal Website, Billing & Identity (Full outage)
- monitoring Sep 20, 2026, 08:10 AM UTC
Status: Monitoring Identity access has been restored. We will continue to monitor the situation. Affected components Krystal Website, Billing & Identity (Full outage)
- resolved Sep 23, 2026, 10:48 AM UTC
Status: Resolved Service was restored and users can login again. Affected components Krystal Website, Billing & Identity (Operational)