Krystal experienced a minor incident on September 4, 2026 affecting Shared Hosting and Business Hosting and 1 more component, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 09:12 AM UTC
Status: Investigating We're aware of an update issue on the SitePro server which is generating "This plugin required Upgrade" messages on websites. For clients using this service, we suggest you Do Not Publish changes while this issue is ongoing as this will set these messages on the elements of the live website. We're working with the product vendors to get this resolved. Affected components Reseller Hosting (Degraded performance) Shared Hosting (Degraded performance) Business Hosting (Degraded performance)
- resolved Sep 04, 2026, 09:26 AM UTC
Status: Resolved The issue has now been resolved. You are now ok to publish sites. If you have published your site during the issue, republishing will clear these warning messages. We apologise for any issues caused by this and thank you for your patience. Affected components Reseller Hosting (Operational) Shared Hosting (Operational) Business Hosting (Operational)